[Resolved] Airtel — I paid Rs.100 for airtel sim but balance is not credited till time

atulborse@1

from Panaji, Goa

Address:

403722

Dear sir,
I have paid rs.100/- for airtel sim from jai bhawani mobiles, shop no. 69/sh/1a, near finolex colony, castelvaddo, pirni, nagoa, verna - goa.
But balance is not credited till the time (It was purchase on 29.10.2016 and now it is 24.11.2016)
I have consulted about this issue to jai bhawani mobile shop from where i have purchase the sim but he is not helping more as he said he can not do anything now and suggested to talk to customer care... But, how i can talk to customer care when no balance is credited to my sim. I am not getting exactly whose responsible for this the jai bhawani mobile shop, airtel company or me.

Please help me out. If this is the mistake of jai bhawani mobile shop then please take action against him. He might be doing this with others too.

Thanking you,
Atul borse

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Dec 29, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 24 November 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Nov 28, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 24 November 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd