[Resolved] Airtel — I was billed for my prepaid number | |||
I was billed for my prepaid number [protected] and the same was debited from my account through smartpay option of my HDFC credit card as earlier my number was a postpaid one. I have changed my postpaid connection in the month of August 2016. Last time they charged me for internet charges which they found irrelevant and refunded me the extra amount which was charged as a talk time. I agreed only because I have changed my number to prepaid. But again they have generated bill and auto debited my account. This time I want my money back and not talk time. Was this information helpful? | |||
Oct 13, 2016 Complaint marked as Resolved This was my complaint on 6th October 2016:
"I was billed for my prepaid number +919903136498 and the same was debited from my account through smartpay option of my HDFC credit card as earlier my number was a postpaid one.
I have changed my postpaid connection in the month of August 2016.
Last time they charged me for internet charges which they found irrelevant and refunded me the extra amount which was charged as a talk time. I agreed only because I have changed my number to prepaid. But again they have generated bill and auto debited my account. This time I want my money back and not talk time."
This was the updated response from the company:
"Airtel Customer Care's response, Oct 06, 2016
Dear Customer,
This is with reference to your post, dated 6 October 2016
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [email protected]
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[email protected]
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd"
"Airtel Customer Care's response, Oct 09, 2016
Dear Customer,
This is with reference to your post dated 8 October 2016
We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
You can also get in touch with us at [email protected]
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[email protected]
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd"
Since then, yesterday (12/06/2016) also I have followed it up but there was no reply and no solution.
"Updated by Sanjoyofcalcutta, Oct 12, 2016
Dear Anil,
today is 12th Oct 2016, still nothing was resolved. Let me know how much more time do you require to resolve the same?"
Looking forward for the solution. Airtel customer support has been notified about the posted complaint. Verified Support Oct 09, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 8 October 2016 We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Oct 20, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 8 October 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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