[Resolved]  Airtel — Illegal collection of charges for plan change and mnp

Address:	Bangalore, Karnataka
Website:	www.airtel.in

My airtel connection is a postpaid connection and i wanted to change my plan. Along with me 2 of my friends also wanted to change plan and do mnp. Airtel sends their representative to my office for providing corporate connections.We met one of this guy and he agreed to do the plan change and mnp. He asked 500 rs from all o[censored]s to do the plan change and mnp. At first i got some doubt but i agreed to pay because i thought these are genuine charges from airtel. Later when i called customer care i came to know that there is no charge for plan change or mnp. I called this guy again and he argued with me and disconnected my phone. After that he was not picking up my call. I sent mail to airtel customer care and gave this guys name and number and requested for a refund. To my surprise the reply from airtel was to find the arc details this guy and inform airtel. Airtel didn't even call this guy to check. I even escalated this matter to the nodal officer and didn't get a reply from them. Then i understood that all this is happening with airtel's consent. No mobile company charges for plan change or mnp but airtel is doing that. This is cheating and never expected that from airtel. The guys name is shiva and number is [protected]. He is using an airtel number and it can be easily tracked by airtel but, they don't want to take any action. I hope some action will be taken on this after this post.