Airtel — illegal disconnection of number without intimation nor correct reason

Address:

560093

My number was in use for nearly 10-15 years, and i had a new 3g micro sim issued, about 3 years back. The phone number was recharged on 6th aug 2019 and used for calls, and then again recharged on 27th sept 2019. Even after recharge, i was not able to receive messages, and i escalated the same to [protected]@in. Airtel.com, and subsequently to [protected]@airtel.com. During this time the number was still visible on myaritelapp and after recharge it showed a validity of 27days.
To my surprise, the airtel staff replied asking me to validate my number using an otp, when the complaint was stating that i am not receiving any calls/sms. I use this number only for receiving calls, and generally do not have balance to make calls. I replied asking them if they are assuming that i am a fool or if it is that they do not want to provide support
After few days, i notices a reply in my inbox asking for recharge details etc, while the screen shots of all that had already been send earlier.
Now i see that the number is disappeared from the airtel app also.
Then i receive a reply stating sim fault, and i can get the sim reissued by submitting documents.
When i asked to clarify, why a sim fault would result in the number disappearing from the app, or an attempt to recharge from the website shows number is invalid, they stated that the number is been disconnected due to non-compliance.
When i asked about the details of non-compliance on a number that is been in use for nearly 15years, and if there is any trai/dot requirement to revalidate any existing number, they replied to be stating that the number will be recycled.
I have replied back to them stating that they can be ready to go to consumer court if they do that, as even if there is any non-compliance, they should give a time frame for compliance, and it should be based on directions from a statutory body, as the numb er is been in use for long and even reissued earlier in the previous few years, and any documents that would have been required should have been collected during the period.
If they have not done the same, all these years, its not the consumers fault, but that of the company, and they do not have any right to disconnect a number stating that they tried to call me on 18th sept 2019, but could not reach me.
I have denied to provide any documents, unless there is a direction from any statutory authorities that require document resubmission.