Airtel — I'm complaining about Airtel services on number porting

Address:

Airtel

Hello Sir/Madam,

I am holding [protected] airtel number which was part of corporate connection. In between I left the organization and my number got suspended. Arranged and submitted all the required documents (NOC) at chandanagar airtel office in person, to transfer [protected] from corporate to my personal name on March 22, 2021.

My number is reactivated on March 23, 2031 but still it shows on corporate name. While I was following in this since then I haven't received any response. I called 121 Airtel customer care on May 23, 2021 and after waiting for 20 minutes, I was told that my request is rejected and I need to resubmit the NOC documents again.

I tried my best to understand from officers on call the reason for rejection. Repeatedly I was told they do not have the details and advised me to resubmit the documents or speak to corporate relationship manager. Spoke to corporate relationship manager and did not get the reasons for rejection. Wrote mails to Airtel Enterprise team and received the same response over call and mails stating "reasons are unknown" and advised to visit again Chanda Nagar Airtel branch and resubmit the documents.

When i asked to provide the details of higher authorities to escalate. I was told that they will get back shortly and till date no response.

Even after submitting the required documents the porting was not completed and no mistake of mine. I am advised to visit the branch again to get this addressed.

Request to please consider this as compliant on behalf and do the needful.