Airtel — IMessage does not activate on Airtel Prepaid phone despite available balance

Address:

Maharashtra

I recently bought an iPhone and my FaceTime and iMessage services are not activating with my phone number, yet it’s working fine with my Apple ID.

I tried calling apple support to look into it, but all the settings were fine with the phone, so it’s definitely a technical snag at the carriers end.

As per their instructions, I topped up three times with Rs. 10 each value to keep some balance. Their staff provided conflicting information all the time but no one able to resolve the issue. Please help to resolve this asap.