Airtel — Improper adherence to the instructions given by the customer to the rep.

Address:	411001
Website:	airtel.in

Hello
i complaining about a very sloppy work by the customer service representative (CSR) at airtel,
Today[protected] i called airtel customer service no. in order to rectify my bill,
i requested for manager to the CSR but she said "Manager is not there today"
how can these people run a business there without a manager on the floor?
next i again requested her to transfer my call to the manager but she asked me to call back on the same phn no. and then advised me to talk to a manager or ask for a manager, it dint end there but she was so unprofessional that she was not able to communicate properly in "english", later she just banged the hold music on my face and made me wait for 7 min and transferred the line to supervisor (sup) on the floor,
Now the sup. was worst than the CSR. He was so adamant that he said i will not transfer your call to a manager and said he will help me,
however i requested him that i really need to talk to a manager cuz its been 23.00 min that i'm asking for a manager. He just placed me on hold without any warning.
Finally i reached a manager at airtel, at the 33rd min.
i told him that concern as such,
that i calling about my complaint which was to waive off the 500 rs on my bill as i was been promised by the previous manager wit whom i spoke on[protected],
he said we cant do anything for it and demanded me to pay the overcharged fees as well,
however in my previous conversation with the manager on[protected] she stated i have been overcharged and will waive off the 500 rs from the bill, but the manger was not ready to listen n help me.

airtel phn no. - [protected]
phn no. that i called from was - [protected]
date and time of the call[protected] at 10:40 am
CSR name - vaishali
sup name - NA
Manager's name - Arbaz
complaint # 65934814