[Resolved] Airtel — In proper response and without usage they billing me and not disconnecting also

gouthaman_m

Address:

Chennai, Tamil Nadu, 600082

Hello sir,

i am gouthaman m, i am using airtel broadband service more then 8 month my no.[protected] and Account Number: 14825333
i request to change of address and shifting in last year but they updated my new address in my bill but not given service to that address physically but they charge me last one year and can you help me to solve this issue. currently i am in abroad so help me how to solve this issue. my request either they should give last 10 months bill what ever they charge me are they should give connection in my present address what they mention in there bill they are not ready to send representative to talk to my place also and not updating unless if i call by phone.

my email id is care.[protected]@live.com

thanking you

gouthaman m

my abroad no[protected]

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May 9, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 18 November 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Dec 09, 2016

Updated by gouthaman_m hi,
request to permanently disconnect my connection seems you people not able to give connection to my past re location request to no.2, (956/2) 26 th street, G. K. M. Colony, Chennai 600082.
if any query regard my address detail call this no. [protected] he will help you other wise waiver my balance and close my connection because from airtel unable to give service and how can ask me again pay your bills with out usage of customer

and here i want inform one more thing when i call them they says you have to pay bill and call if i call after i payment they say you will get 75 % discount for sex month but they are not even that also and more over i am not interested to keep use of this poor service.

so air tel to wavier my bills and close the line and i am not interest to pay any dues seems they try to charge me with out use and already i paid more then year with out use.

any query please send email to care.[protected]@live.com and i mention even my last mail to close my account for the no [protected] all service .

if you want

Dec 09, 2016

Updated by gouthaman_m hi

they are not given any solution regarding my 18nov email