[Resolved] Airtel — Inadequate Delivery of Service | |||
I got my phone recharged for Rs.42 on 09/11/2014, this provides you service to access whatsapp from your phone for upto a 200 mb usage for a month. But while I switch on the data pack to use whatsapp, other service do automatically start their sync and consume some data; so I am being charged from my main accound for that data being used. I called up airtel customer care to resolve this issue, I requested them to either refund the cost of service or cut off the other data type usage from my phone. Cutting the other type is possible because if they are able to differentiate that the data is being used for other purposes, they must have a way to stop that service without hampering the whatsapp service. Mr. Soumen Benerjee, Senior Supervisor from Airtel West Bengal customer care talked to me and informed this thing very rudely and in an unwilling state to help. Was this information helpful? | |||
Complaint marked as Resolved
Airtel officials called me up to confirm about the issue. Asked about all the details or recharge and refunded that amount. Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 09 November 2014.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
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