[Resolved] Airtel — Inappropriate deduction in data balance

ranjansi2

from Rajampet, Telangana

Address:	Kolkata, West Bengal, 700107
Website:	www.airtel.in

I am a subscriber having mobile no. [protected]. i recharged my account with Rs. 153 on 12.10.2016 (night) for availing 1GP 3G/4G Date for a month. on 13.10.2016, i have noticed that the data balance became zero, without availing the data. It is noticed that the data amount has been arbitrarily deducted by Airtel. This was the second instance.
I contacted the customer care service and asked the data usage details but they are refusing to provide the details.
it is therefore requested for your kind intervention by directing the concerned to either provide the details or refund the data balance amounting to 971 MB

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Nov 18, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 17 October 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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