Airtel — Incapability of Employees

Address:

Pune, Maharashtra

FYI To whomsoever it may concern This is to inform that employees at Airtel outlet at Viman Nagar Pune are incapable of providing customer services and lack professionalism. My friend had to take Wi-Fi connection for her PG accomodation, which is less than a kilometer away from the outlet, we had gone to the outlet as mentioned above on 12th August 2014 and were told about plans of the connection. Later then we took the person at the desk to her PG accomodation where he checked the network signal and gave us few email ids to send the wrod file of screen shots that he took when we finalise on it. When we sent the e-mail for finalisation on 13th August 2014 we called the person and told him to come and install. He said he will come and do so. when we called him again he said he will be there in 10 minutes. But failed to reach. We called him 3 times and all the times we got same reply, "10 minutes". But he failed to reach the PG accomodation. Today i.e. 14th August 2014 again we went to the outlet to tell him to come. He said he will immediately be there. But no response even when 2 hrs have passed. Also to bring to your notice about incapability of Airtel Relationship Centre at Bund Garden Road. The person speaking was very dis-interest in what I was explaining to her and had no manners how to handle a customer being at the phone call. This has been a very shameful incident with Airtel as I have been using idea for my mobile and till date have no issues or problems. Thank You