[Resolved] Airtel — Incoming/Outgoing Call issues | |||
For a month the airtel numbers in jayanagar 3rd block location, bangalore has not been working! Full network but nobody is able to call us and we cannot call anyone..have to literally go to another location all together by travelling 10 min and make a call!!After 10 tickets opened with airtel, a million calls to the call centre and several messages on the facebook airtel india page, all i keep getting is this Hi Krithika! We tried reaching you from XXXXX36567 on all the numbers shared by you regarding your concern related to airtel services however, we couldn't get through your number. Please provide us an alternate contact number and share a convenient time to help us connect with you. We will be glad to assist you. Regards, from multiple people in fact!! Looks like their service has gone to the dogs! Usually service providers resolve major outages in less than a day and atleast they have the courtesy to talk to their customers when tickets are opened with their service centres. We get calls and the next day the ticket is closed without resolution and agin we have to open a new case with Airtel. We even tried putting this on social media but they were least bothered to reply and finally they hid the post so that they can save themselves. My phone number is : [protected] Few reference trouble tickets opened by me with Airtel: 72933623 73160522 73160522 73229584 Was this information helpful? | |||
Feb 8, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jan 04, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 2 January 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jan 07, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 2 January 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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