[Resolved]  Airtel — Incomplete information on airtel and unnecessary deduction of balance

Website:

airtel.in

MOBILE NO:-[protected]
I RECHARGED MY NO. on 6th jan 2017 with rs.7(local [protected]@10p/min and other local and [protected]@30p/min) from airtel app. firstly the benift was not given. after my complaint the benift was given. then when ever i call a specific local airtel no. rs1 is deducted instead of 10p for a min. and then when i called executive gives me lame excuses like first when i called on 23 or 24 jan they told me that first call of the day will be charged as 2p/sec for 120sec and when today i called that number in evening rs. 1 was again deducted( that was 4th call of the day and every call lasted for 1 min. on average ) then i called customer care they told me that the number on which you are calling should be on home network. why that number should in home network to avail this offer . i mean i am in home network while placing call and that's all matters, i want full refund of the balance deducted and written assurance that this problem wont happen again in future. plus none of the above conditions like 1st 120 sec will be charged 2p/sec or that the local airtel number i am calling should be in home network was NOT MENTIONED ON AIRTEL APP. AIRTEL APP ALWAYS PROVIDE INCOMPLETE INFORMATION ABOUT TRAIFF PACKS