Airtel — Inconvenience & Wrong Information in providing Micro SIM

Address:

Gautam Buddh Nagar, Uttar Pradesh

On 6th Nov.'13, I visited the Airtel Store located at 17, I-Block Market Sec-12 Noida in order to get a Micro sim for an already existing postpaid corporate connection. I went on behalf of my husband Monojit Mandal (mobile no.[protected]) with all the required documents and photographs as was told to me by a customer care executive whom I had contacted over phone. Once I reached there I was simply denied the issue of a Micro SIM; the reason being my husband has to be present on his own. It is really irritating; I understand for security reasons, the authorized owner of the particular mobile connection has to be present. But there can be a lot of inconvenience & urgency of the matter can be extreme such that the actual member may not be available in person. My question is when I am providing with all the required documents with a valid ID proof of the owner of the mobile connection, why was I straightaway denied of the Micro SIM in spite of the fact that I am the concerned person's wife. The company should keep some provision for the same. Moreover the person at the store did not even consult any of his superior nor did he ask me to talk to any of his superior. On top of that, he gave wrong information that the micro sim can be delivered to the desired address ( Please note that my residential address is 45 km away from the store) without any shipping charges. Later on, the same day I had ordered for the same by dialing customer care at 121 & I was told that I would get the sim within 2 days with an applicable shipping charge. But we have not received the micro SIM yet. The most annoying part is that these Airtel guys do not know anything and most of the time provide wrong information. My only request to Airtel is that issuing a sim card for an already existing postpaid connection to the wife of the authorized person will not lead to any security threat when the person is producing all the required documents with a valid ID proof. This has caused a lot of inconvenience to us & moreover, the Airtel guy misguided & told that there was no extra charge for shipping. It seems Airtel people always fool the innocent customers. I will surely discourage everyone I know from subscribing any kind of Airtel connection. - Manjira Saha