Airtel — Incorrect billing [protected]_mh

Hello,

My name is Qamar Tavawala. i have been a customer with Airtel since 2012.

[protected]_mh

I have been incorrectly charged Rs85 every month for VAS on my broadband. I have never opted for it and I have just realised this charge is on my Bill since more than a year. I have called them last month and raised a complaint again this month and they told me the VAS would be cancelled and also processed a refund last month. This month bill Oct 20 bill has again been charged.

This VAS is for anti virus on 3 devices. when I asked which of my devices were covered, they were not aware, and when asked about how was the consent taken to activate the VAS this too was unable to be answered. I have raised complaint on Twitter, customer service number and emailed them. they have not been able to give any resolution. i have been charged incorrectly since quite a few years. I had opted out of physical bills and was paying through the app. I feel cheated.