Airtel — Incorrect billing - charging the cug numbers also saying parent account number is different!! | |||
I have 5 airtel postpaid cug connections given below which are from cno it services pvt ltd registered on my name (Praveen kumar vinukonda) . [protected] – praveen kumar vinukonda, cno it services [protected] – praveen kumar vinukonda, cno it services [protected] – praveen kumar vinukonda, cno it services [protected] – praveen kumar vinukonda, cno it services [protected] – praveen kumar vinukonda, cno it services From the 1st billing month statement, i have observed a huge difference in bill charges as my cug numbers are not being considered as free but being charged as usual airtel local number. This is for the reason that all 5 numbers are not on the same account number (This information was provided by your airtel customer executive) but while taking connections the company name and id was Same for all connections. But, why are they not on one cug account number? I did not expect this to happen from such a reputed service provider like airtel. I am very much embarrassed! I request you to go through the details in all my bills and revert the money you have charged me for extra amount. I am deeply saddened because of this issue by airtel and demand an explanation. If you are not going to address the issue, please be aware i am going to publicize this information on social media and also pursue for law - suit. Note: i have raised many complaints against this issue but none of the csr executives were helpful and was providing me an incorrect information Was this information helpful? | |||
Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 14th September 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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