Airtel — incorrect charges in the bill

Address:

110018

Hello All,
Today I am feeling very bad that I made a wrong decision in porting out my number from Jio network to Airtel. I was facing network issues with Jio so I planned to port out my number to Airtel. My number was activated with Airtel on Dec 17th2019. I received my first bill on 18.01.2020 for Rs.1274. I opted for a Bill plan - infinity family plan 499_pkg_808 which was giving me unlimited calls and text messages with a monthly rental of Rs.499. I was surprised and shocked to see my first bill. There were charges of Rs. 655 for sending International text messages which I am not even aware of. As per Airtel these text messages were sent from my number on 1 number ([protected]) from 26/12/2019 - 16/1/2020. There were total of 111 messages sent and it charged me around Rs.655. I don’t know anything about this number and never send these text messages. Even I tried calling this number and it says Invalid. There are many sources & many applications to send messages locally and internationally, why will I be spending Rs.5 per text if there are many choices to send messages free text messages through internet. I called customer care and they registered my complaint and they gave me a Reference No.[protected] on 20/01/2020. Today on 29/12/2020, my outgoing calls got barred and this happened first time in my life and when I called customer care they asked to make the Full payment otherwise services can’t be unbarred. I had no other choice to do so because I wanted to use my phone. Airtel is simply cheating & imposing wrong charges specially with new customers and doing whatever they want to. I wanted to opt out from Airtel again, but I have to forcefully stick with them for 90 days. I don’t know how much more do I have to pay to them in coming 60 days. So people DON’T BUY AIRTEL CONNECTION. THEY ARE CHEATER AND DOING FRAUD WITH PEOPLE AND IMPOSING BILLS……..POOR PERTHATIC SERVICE