[Resolved] Airtel — Incorrect charges on my bills for two numbers

bharathrc

from Bengaluru, Karnataka

Address:	560035
Website:	www.airtel.in

455 for the month of 6-jul-16

500 for the month of 6-jun-16

500 for the month of 6-may-16

The above charges are for the number [protected]

The other number is [protected]:

Pfb the charges that are extra for the same number:

436 for the month 27-jun-16

286 for the month 27-may-16

319 for the month 27-apr-16

500 for the month 27-mar-16

500 for the month 27-jan-16

54 for the month 27-dec-16

Total is 1455 for [protected] & 2095 for [protected].

I was never informed that i will be charged post the free usage. Had this been the case i would have migrated to a different plan. I want a waiver of the above mentioned amounts and want an assurance there would be no late payment charges as i will not pay the bill till i don't get a solution to my problem.

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Aug 27, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 18 July 2016.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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