[Resolved]  Airtel — incorrect claim of amount for non-usage

Address:

Gandhinagar, Gujarat, 382481

Hello Consumer Forum,

I had opted for connection in April-2018 for the broadband connection. As per verbal communication shared by sales representatives from Airtel that this connection is prepaid and can be discontinued after 6 months o[censored]sage, and if you would like to continue please pay the amount and it will renew.

Following the same my parents opted for this connection. After 6 months of duration at end of Sept-2018. The connection went off, and we assumed its disconnection due to non renewal requests from my end.

In Nov-2018 we received a phone call from Airtel claiming an amount of nearly 3500+, which was declined initially by my parents and then again next phone call, I have received on 03rd December. Soon after the incident I dropped an email to Airtel regarding the whole situation and asked them for improvisation in communication being made and correction of such bill amount.

The communication made to me over the call was that I have used 103 GB of data for month of Oct-2018, and hence i have to pay the full amount, which is honestly not fair, because the connection was dead and router was disconnected after observing it is dead for multiple days in October itself. Also my avg. monthly usage at home is 20-25 GB. So claiming of 103 GB data is also an unfair.

I had opted for another Airtel broadband provided by my society, so there is no sense of renewing this connection by making full payment.

India is a place where a lot of people are not familiar with technologies and information, I strongly believe that there are many people facing such kind of issues of auto-renewal without any confirmation from subscriber side and claiming for any amount for dead connections /nonusage.

They might have not paid the bills, but are into the blacklist for non payment of bills, while sitaution is other way round where sales team is making false promises to consumers and then also companies are claiming false charges for usage which customers never used at all.

I would request you to take any actions accordingly.

User Id: [protected]

Name: Piyush Rawal