[Resolved]  Airtel — Incorrect data usage

Address:	560066
Website:	Www.airtel.in

This was the email i sent to airtel but i haven't got any solution.
Hi team,

Hope this mail finds you well.

Kindly is regarding broadband no: [protected]_kk,

The cycle started on 11th june within 5 days the update on the site shows 91gb is consumed out of 100gb.

The above analysis is absolutely inaccurate. Since the attached file show the broadband consumption as 36.611gb. This data is pulled from my account on www.airtel.in

According to me, my previous plan was 40 gb which i converted to 100gb before the new cycle beginning. So it was reflected in your system late so 36 gb was consumed out of 40gb and after the request was successfully proposed, values were extrapolated to 91gb out of 100gb.

I request you to go through the excel sheet 1, 2, 3 and see the actual usage depicted by your site.

Kindly rectify this matter as soon as possible cause this is completely unprofessional behavior from airtel. I had to calculate each and every day's consumption because you all were incompetent to do so yourself. We are completely disappointed by this fraudulent behavior on your behalf.

Thank you for your kind cooperation and assistance regarding this matter and i hope this gets rectified as soon as possible. Also, please take note of this bug in your system and rectify it.

I would like a callback regarding this issue asap on the below number.

Kind regards,
Megan d'souza
[protected]