Airtel — incorrect expectation and being charged for the non usage

Raised a complaint on 18th with broadband not working. The resolution time was 22nd on the call. I get a message the next day which is 19th that the engineer visit will visit. This did not happen until eod even after call follow ups.

I waited until today 22nd considering the pandemic to get another message that it is delayed until 29th. Is this a joke? They don't realize that i won't be getting paid if my internet is not working. The government is doing all possible ways to prevent the cash outflow of individuals and we have such people who take advantage of the situation.