Airtel — individual

The complaint is about Airtel DTHCID:[protected].I choose my plan on this ID with ref.ID289674 on dated January 31, 2019.But some time later the said plan is automatically altered with about twice the value of my choosed previous pack.I have learnt about this when channels of my pack are deactivated and balanced goes to negative.This is gross violation of service &how can company automatically altered the plan without consent.Further I recharged of 1349/-on April 5, 2019&also changed RMN to [protected].The current plan is still not active &yet balance shows negative and also unalteration of RMN.I contacted many times on these two issues on company's customer care platform but failed to resolve. Please provide compensation with difference of plan alteration and inconveinance caused by it with reimbursement of recharge amount.