[Resolved]  Airtel — Inefficient customer services and network coverage

Address:Ranga Reddy, Andhra Pradesh, 500084

1. No proper network coverage anywhere in India. If you are at the center of the city you will get full network. Slightly if you move away the network keeps fluctuating. You can't even have a proper uninterrupted 5-minute call.

2. Recently, I applied for my mobile number relocation to Hyderabad on 8th April and still it is not done. I did not even get any information from the customer services that my sim will be blocked in this process. It's 13 days now since the portability application and my number and the sim both are blocked. Even when I tried to lodge a complaint online it says my number is invalid. Why the hell do you provide online services when for everything you have to visit their store.

3. I have 2G Internet pack, this also doesn't work most of the time. Basically, it's just a trick to cheat the people and force them to use costlier packs. On top of that even when you have the 2G plan and you don't even use it, they charge you extra apart from the plan rate stating that you have exceeded your usage limit.

People have enough problems and issues in their life. If would be of great help if you guys don't aggravate it by these non sense.
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Aug 28, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 20 April 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Apr 24, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 20 April 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 

Comments

Airtel — Late payment charges waiver

This is to inform you that my last month bill payment was little delayed bcoz I was out of town due to holi festival .There I could not make it due to some network issue
Therefore wave off my late payment charges.i will be highly obliged yo you

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