[Resolved] Airtel — INF charge detected for Prepaid service

babuthangam

Address:

600026

I am using Airtel DigitalTV prepaid service. When there is a exams for my children, i will not recharge the Airtel DigitalTV. Once after exams are completed, if i recharge they are detecting IMF(Idle Maintenance Charge). This is totally. For prepaid service, they are charging IMF. This is should be removed.

In other DTH service, they are not charging any IMF charges for the Prepaid service.

Suresh

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May 7, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2017

Airtel Customer Care's response Dear Suresh,

This is with reference to your post, dated 23 March 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

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