[Resolved] Airtel — Infinity Pack : ALL HD Channels not received : Misleading Advertisement | |||||
Hello, I was told on Customer Call that, we will receive all HD channels, for infinity pack. Payment done. But still Airtel is not able to provide ALL HD Channel [eg : Sony SAB HD, Comedy Central, Star Gold Select HD. Mind you this is only an example, there are more channels not received, so please don't again ask questions as if you guys not aware what channels]. I have open various ticket to get this issue resolved, even asking not to close the ticket without confirming with me, but still all the tickets are closed related to this issue. Every time I have to spend about an hour over the call, attached the mobile call duration screenshot. What I came to know from your OWN department that Airtel has to provide an additional device that will attach to the Dish in order to receive ALL HD channel. Since this is WIP, so this issue exists in at-least West Bengal and Maharashtra. SO why is Airtel advertisment and Callcenter misleading the customers, taking the payment and not providing the services [attached screenshot from your portal]? Why is there no disclaimer or correct information? Also your service engineers forcefully ask for the Customer Satisfaction Code that appears on the TV screen and then close the ticket. When do you expect to provide the FULL service? Regards Mayur Was this information helpful? | |||||
Aug 27, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 27, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 7 July 2017 . We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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Hello,
There is no resolution provided nor the resolution details provided. The problem still persists.
There is no resolution provided nor the resolution details provided. The problem still persists.
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I got a call from Airtel from a landline on 17th Jul 2017. I picked up the call but could not hear since it was a network problem. Same thing happened for the second time.
Yesterday I called up customer care to enquire about my SR 62797051. It was closed with resolution “Customer DID NOT picked the call”.
Airtel likes this game, Customer opens a ticket, Airtel closes it. That too without fixing it.
It's like I have been running a marathon.
Its again a NEW ticket [63398288] opened for wrong resolution for 62797051.
AIRTEL what are you?