Airtel — inordinate delay in activating my 4g sim card. mob [protected]

Address:

641046

I am a senior citizen aged 81 and a retired irs officer. I wanted to
Convert my 2-3g sim card with a 4g as i wanted to use it in a new
Smart phone. Though i find it difficult to walk i went to your airtel office, vadavalli, coimbatore (Tel. No.[protected] and
Contacted one shri manikantan on 31.12.2017 evening. He
Wan ted to verify my aadhar no. Inspite of repeated efforts my finger impressions could not be matched. He took out a copy of aadhar card, photo, gave me a 4g sim bearing no.[protected]u, collected rs.25/-and told me that he would send the documents and the sim would be activated by next day evening. Since nothing happened i again went to him on 2.1.2018 when he told me that it would be activated the next day. I con tacted him on phone practically
Every day. Till today nothing has happened, i then contacted
123 when i requested one ms. Nisha who asked me to send an
Sms addressed to 121 from the old sim mentioning sim followed by 20 digit nos. Of new 4g sim. So far my new sim is not activated, when i called 121 i was told that my aadhard no. Has already been verified.in fact some 3 months the aadhar card no. Was, linked with the above phone. The govt.
Expects the telephone cos. To serve senior citizen by paying home visits. I want to know what i should do to get my new sim activated as an old customer for the last 10 years and holder of more than 5 mobiles can i expect a better treatment or force me to run between pillar to post. From a reputed vco.
I expect a better deal. I am confident that my problem will be
Solved without any further delay. This is for the first time i make a request. Please do not take it as a complaint. Thanking you my other phone no is [protected]