Airtel — insurance claim rejected by airtel secure- #4325938

I had taken accidental insurance from airtel secure and it was almost a year when my phone fell down from pocket and got damaged. I submitted claim with full detail. I got a call from airtel's representative that my claim got rejected. The reason i was given was that external force is missing and it is not accidental but negligence.

Under this logic, every accidental damage can come under negligence and company will continue to cheat customers. When no solution was given to me, i terminated all services i was getting from airtel. But this does not stop company to loot customers.

I urge you to look into this issue and take some severe action to restore faith of people in insurance industry.