Airtel — insurance cover for handset. request no 3249104

Address:

Lucknow, Uttar Pradesh, 226006

While working a glass of water accidentally spilled over my phone and other documents. The phone kept working but somehow after few days the screen started shaking/rolling. I was told by service centre that this is due to slight ingress of moisture and the screen needs replacement. Inspite of speaking and providing all documents i was told that this accidental spillage of water is not covered. Whereas in the supporting video on my airtel site shows that accidental spillage of water is covered under insurance.

I feel airtel is just paying with its customers and all this free insurance cover with postpaid 499 plan etc are business gimmicks.