Airtel — internal calling free family plan but charged on postpaid bill

Airtel — internal calling free family plan but charged on postpaid bill

M Manda Kadam from Samastipur, Bihar

Fwd: confirmation of no charges of internal calling with add on number. Dear sir/madam, With reference to the above mail, i received the call from airtel today morning. After long discussion with the your executive, she is agreed that internal calling between primary and add on number is free. But i don't agree with her that it is free internal calling but if you exceed calling limit i. E.720 calls per month, you will be charged. How it is possible, if internal calling is free, you can not include the internal calls in monthly 720 calls. And i checked my previous bills, you have charged me for my add on to primary no. And same time you are charging rs. 99/- rental for add on number. With disappointment, i request you to reimburse charges which you charged me for internal calling and want to discontinue with you. Kindly, deactivate my airtel postpaid billing and whatever plan is there. I would like to go to continue with some other mobile services. If you don't reimburse charges, i will be forced to go to consumer complaint. On wed, jan 31, 2018 at 1:27 pm, manda kadam wrote: Dear sir/madam, My postpaid airtel no is [protected] and add on no. Is [protected]. My bill plan is rs. 399 and rs. 99 rental for add on number. At the time of bill plan, i was told that your internal calling will be free lifetime if you pay rental of rs. 99/- per month for add on no. [protected]. But this month, i checked my bill and it is found that you have charged rs. 76.50 for 153 units for add on no. ([protected]) to my no. ([protected]). Just i called to customer care 121, i told that if you pay rs. 199/- once, your internal calling will be free for a one year. So i told him to activate the same and hereby i request you to give the confirmation about this whatever i told that internal calling ([protected] and [protected]) will be free for one year of rs. 199/- once and rs. 99/- rental monthly will be deactivated. Kindly confirm the same. Thanks & regards, Manda kadam [protected] Was this information helpful? No (0) Yes (0)
Airtel customer support has been notified about the posted complaint. Feb 03, 2018 Updated by Manda Kadam Dear Manda Kadam, Greetings from Airtel! This is in reference to your email seeking information on the port out procedure. I am disappointed to know that you have considered moving out of Airtel network. As discussed, National Mobile Number Portability (NMNP) allows you to retain your mobile number in any part of the country even when you change your state or operator. Port out steps are stated below for your reference. 1. Generate Unique Porting code (UPC) by sending an SMS PORT<Mobile no>to 1900. E.g: PORT 9810XXXXXX to 1900. You will receive an auto message from 1901 giving you an 8 digit alpha numeric unique porting code. UPC is valid for 15 days from the date of generation. 2. Once UPC is obtained, you will have to approach the service provider of visiting circle to whom you want to port in to and fill the application form with relevant documents. 3. Port Out will be completed within 7 working days. During this period, you will not be able to use the services for 4 hours in the night (from 10 PM to 5 AM) and the same will be communicated to you via SMS. Request you to note, 1. The connection should be more than 90 days old with the existing operator. 2. There should no outstanding amount payable. Please dial *121# to know your outstanding amount payable. 3. There should be no pending cases/complaints/case in court with regards to your number. 4. The number should not be under contractual obligation with existing operator e.g. company owned company paid accounts. 5. For a number consolidated under myPlan Family, you will have to first deconsolidate the number. Post deconsolidation, the benefits of myPlan Family will not be applicable. 6. There should not be any ownership transfer request in process for the said number. Thanks for reaching out to us. Best Regards, Harithasatya Gidugu Service specialist Bharti Airtel Ltd Thank you for your reply. I am also disappointed with you from changing your words or sentences constantly. As discussed on telephone ([protected]), give me confirmation in writing waiver of my last bill Rs.811.94. I think this is the less waiver amount that what you have unnecessarily charged me from my add on number to primary number. I will be happy to be discontinue with false committed mobile services to move forward to best mobile services. arti Airtel Ltd Feb 06, 2018 Updated by Manda Kadam Dear Airtel Team, Just spoke to your Executive on[protected], she has agreed to waive my last bill Rs, 811.094 and offered me a new plan Rs. 299/- including 1020 including local and STD calls plus 20 GB mobile data free and free unlimited family calls between my primary no ([protected]) and add on no.[protected] and agreed to same to confirm me on mail. Same I have got waiver of Rs. 811.94 by SMS and monthly plan but I have not received any CONFIRMATION MAIL about the same. Again, I would like to know what are the charges from 26th Jan 2018 to 5th Feb 2018, the period of the conversation regarding dispute. I just called to 121, one of your executive told me that instead of Rs. 399/- rental of 30 days, you will be charged only Rs. 133/- for these 10 days. Kindly give me confirmation for my new bill plan, waiver of last bill and charges for these 10 days of disputed conversation. Awaiting your prompt reply.
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