Airtel — International calls were erroneously charged to my main account.

Address:

Bangalore, Karnataka

I have bought the following package on Jan 13 through online using my credit card. "146 66 ISD mins across 30 countries for 15 days 129.94 16.06 15 Days discounted tariff recharge". I made 3 calls on Jan 15 to US totalling around 50 minutes. Instead of deducting the money from the international package, my regular account was deducted for around 400 Rs for the 3 calls. I talked 5 different representative (4 on 16 Jan, 1 on 19 Jan) and all accepted the mistake and confirmed me that it will be fixed asap. Today (Jan 21) I talked to Priyanka and she surprised me by saying that the package sold through Internet is wrong. As for she is concerned there is no package exists. I think I am being tricked. I have paid Rs 146 for the package and made calls assuming that my regular account won’t be deducted.