Airtel — International Roaming charge issue and Unethical practice

Date of Incident : 25th July 2022
Airtel Black ID : [protected]

Description:
I had got activated IR pack just for 1 day to transit in EU countries on for 25th July (Turkey + germany) to be in touch with my family. I landed around 10-10 30 AM in Istandbul, and IR pack got activated. But to my surprise, It got ended in 14 hour at 12 AM CET time 25th July.

I used the internet to call my family and Google maps in morning next 26th July and i was charged for that, without knowing it got ended last night.

I had not known this nor was told to me by customer care which is actually unethical practice as 1 day pack means 24 hours no matter when I land anywhere the globe. What if someone lands at 11 pm at night, he would be left with 1 hour for a day pack ending 12 Midnight of Host country.

When I raised the voice against double billing of IR packs, they simply said - It's Company policy.

This is a wrong practice, and they are making money out of this.

Instead of my regular bill + IR pack = 1197+649+GST=INR 2178, I have got the Bill of INR 2950.

Solution:
1. I request Airtel to share proper bill with my regular plan bill + 1 day IR Pack.
2. They should take positive feedback to ease customer with favorable solution instead of showing back and fool customers with blunt answers.

Also, I was not satisfied with the response I got from my dedicated relationship manager (who change everytime I call), and their blunt professionalism and responses made me to request to deactivate the whole Airtel plan as in past also, I have faced low reception, Unprofessionalism service and false commitments etc.

Its not the matter of few Hundred rupees but about Unethical practice being operated by Airtel to mint money.