Airtel — international roaming charges deducted

Address:

831011

On 2nd of June 2018 we recharged 2999. This we did after calling the airtel customer care. They said just download the airtel app and follow the procedures . We did exactly what the app showed us. We opted the country Switzerland were we were about to go on 3rd. So just before 24 hours we recharged 2999 for international roaming. When we reached Zurich on 4th the sim did not catch any tower. We were in a lot of trouble as we did not have any other working sim. So we had to purchase another sim over there. Now after coming back we called the customer care and now they say that as this was the first time that the sim was moving out of the country it had to be registered under some ivr or something to which I told them why was this information not given to us before? They had nothing to say on this as they were completely dumb. Really feel sorry for airtel because such monstrous brand swallows we like small customers without a burp. I want a refund (2999) of the amount they had charged for this chaos. Airtel should be banged completely as they are fooling people like us and looting money. Lost faith in airtel completely.