[Resolved]  Airtel — International roaming never worked

Address:	New Delhi, Delhi, 110001
Website:	airtel.co,

I recently moved to usa. Before moving out of india, i had confirmed with airtel customer center if i need to activate international roaming on my prepaid sim card. It was told that all prepaid cards have international roaming activated on them and that mine would work right out of the box.

My bank accounts, employer intranet, all such services have this number registered for otp and other communications.

Despite several tries, i could not get the sim card to work in new york/florida in usa. With great difficulty i contacted gujarat customer care, but was very rudely told to submit documents and get a new sim card!! Once again, i called to seek another opinion and i was told my card is damaged that's why it wont connect. All this while my card was inside the phone and it worked flawlessly.

I contacted airtel on social media, and they literally made it a joke. Same tweets again and again without any help. A guy finally called up after two weeks at 4am and told me they have changed some settings for my card to work. It still does not work.

Because of that i could not receive any otp for financial transactions and i incurred losses. There is no one who wants to listen, i was desperate for their help since in the beginning i could not contact anyone to inform about my whereabouts... I had to use a payphone and call people and ask for any help.