[Resolved]  Airtel — International roaming pack USA

Address:

560076

Hi, I am very disappointed with the international roaming pack that I took for my travel to US. I took it at Rs. 4999 per month for a one-month travel. I activated the pack on 5th Jul 2016 and deactivated it on 3rd August 2016. My last international roaming usage was on 2nd August when I was travelling back to India. I was under the impression that my billing cycle was from 3rd of the month to 2nd of the month because this is what the customer care had suggested to me when I explained about my travel plans. In fact I had changed my billing cycle from the earlier 20th of month to 19th of next month precisely because of such a suggestion. However I see that billing cycle has not changed to 3rd to 2nd but has changed to 2nd to 1st. And so the international roaming call that I made on my last travel date abroad (2nd August) has got included in another month. So I have been charged another Rs. 4999 for subsequent month as well. Despite multiple mails on this, no one from customer care seems to be able to understand that should be reversed from my bill.