Airtel — international roaming special recharge of rs.2999 successful but cant make outgoing calls!!

Hi team,

This is with respect to my india mobile number.

I had activated international roaming on my number for canada on 2nd oct, 2017 (Monday). I had done a special international roaming recharge of rs.2999/- for the country canada and it was successful. I was supposed to get unlimited incoming, 250mins outgoing, 3gb data and 100sms/day for 10days.

However i am not able to make outgoing calls. I am currently in canada. I am adding the correct country codes for dialing numbers in canada and india. Still when i call any number (Indian/canada number) i am gettiing a recorded message that - "overseas calling is available on request. To avail this feature call customer service by dialling *611"
When i call *611 i am getting the response "call cannot be completed as dialed. Please check the number you have dialed".

Before leaving india i had done the international roaming recharge and had also called customer and they confirmed international roaming is activated in my number.

Could you please clarify why i am still not able to make any calls?
This roaming facility is active for 10days only and i have already lost two days!!

Please look into this issue and kindly provide me a resolution at the earliest. Please call me if you have any queries.