Airtel Internet — Airtel broadband connection

Richa Lakhmani Kakkar

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka, 560093
Website:	www.airtel.in

Hello, I live in kaggadasapura Abbaiah reddy layout. I approached Mr. Lakshman ( contact no. [protected]) for the connection and submitted the documents to him. He submitted those to the Airtel and we got the message with fixed line no. [protected] with installation order no. 45605158. Its more than 2 months I did not get any update. What I got is only false commitment from Mr. Lakshman. After following up rigorously I got a call today saying that there is problem with ports and I cannot get broadband connection so money will b refunded. My question is why did he take so much time to update? Why he lied that ports have been assigned and cable work is done? Why he gave false hope? Being such an old customer of Airtel broadband ( kapil kakkar, fixed line no. [protected]) I am really very very disappointed. Please let me know what can be done to get the connection asap. Thanks Richa Kakkar

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Comments

spurthisv

from Bengaluru, Karnataka

Hi,

I also faced the same issue and I also reside in abbaiah reddy layout. A person named Raju collected the documents and installation fees after checking that connection is possible 3 weeks back and yesterday I got a message from airtel saying Your new Airtel fixedline no: [protected] could not be activated and money will be refunded. Airtel people : 2 questions for you..
1) When you already know new connections are not possible, why are you wasting customer's time, effort by collecting documents and money. You can just inform prior.
2) When are the new ports going to be assigned and connections made available..

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Ms. Kakkar

This is with reference to your post dated 6 January 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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sreejithsh

Hello Richa,

Am also facing the same issue with airtel now. Knowing that its not possible to give a new connection, they took money from me also.Am also from Abbaiyah Reddy Layout. After lot of chasing, airtel informed me that cant provide new connection .

Prashanth D

Hi Team,

Abhay readdy layout connection problem...Money paid..

WORST AIRTEL RESPONSE>>>

It is really tragedy, That you people are unable to provide the service even though lot of customers are awaiting for connection but you people are not at all intrested. Because you get more business through Airtel 4G Hotspot rather than Broadband.

If the above would have not been the case, Why these customers are waiting for months.How much time you need to take approval.I have spoken with Satish installation manager.He is saying no chowk is there and it is full...

I really dont understand why you people forecast the connection...Whom you are cheating ..dont think customers are blind...If really your intention is to provide the service that would have been differant...But your intention is to entertain Airtel 4G HOTSPOT which gives more money to Airtel..

For further queries you can reach me any time on [protected].

Prashanth.