[Resolved] Airtel — internet connection and network problem | |||
My name is sarika. My airtel mobile no is 99870181xx. I had called more than 5 times to airtel customer care within 15 days. No one is bother to resolve my query. First call i made on 16th july 2017. I had a complain of not getting network and internet connection when i am at my home. Once i go away from my home after around 1km i am getting internet connection. When i first called that lady said (I don't remember her name) i have registered your complain and it will be resolved within 22 hours. Nothing has happened. Then again i called on 19th july 2017 again another lady said there was no service request on this no before. So i am registering your complain now. And i got reference no 77889844 from sms. And they said their team is working on it and it will resolve within 4 days. Nothing has happened as ususal. Again i called on 22nd july the "senior person" miss sony said it will resolve by 23rd july before 11.30am. And she will going to escalate this issue. I called on 27th july 2017 again ms prajakta said no query has been escalated yet so now she will do that and if nothing has happened within 3 working days then please call again. Now i am fed up of calling you people. I already sent a mail on appellate. [protected]@in. Airtel.com. And i hope i will get some satisfying answer atleast this time after 6 th call. Was this information helpful? | |||
Sep 14, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Aug 01, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 1 Aug 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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