[Resolved]  Airtel — internet connection and network problem

Address:400608

My name is sarika. My airtel mobile no is 99870181xx.
I had called more than 5 times to airtel customer care within 15 days. No one is bother to resolve my query.
First call i made on 16th july 2017. I had a complain of not getting network and internet connection when i am at my home. Once i go away from my home after around 1km i am getting internet connection. When i first called that lady said (I don't remember her name) i have registered your complain and it will be resolved within 22 hours. Nothing has happened.
Then again i called on 19th july 2017 again another lady said there was no service request on this no before. So i am registering your complain now. And i got reference no 77889844 from sms. And they said their team is working on it and it will resolve within 4 days. Nothing has happened as ususal.
Again i called on 22nd july the "senior person" miss sony said it will resolve by 23rd july before 11.30am. And she will going to escalate this issue.
I called on 27th july 2017 again ms prajakta said no query has been escalated yet so now she will do that and if nothing has happened within 3 working days then please call again.
Now i am fed up of calling you people.
I already sent a mail on appellate. [protected]@in. Airtel.com.
And i hope i will get some satisfying answer atleast this time after 6 th call.
Was this information helpful?
No (0)
Yes (0)
Sep 14, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 1 Aug 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54499
    Pending
    0
    Resolved
    21958
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information