[Resolved] Airtel — Internet data usage not known to me | |||||
I ran out of prepaid data balance of oround 240 mb and was charged around 100 rs for extra data usage of 10 mb. However i haven't used any applications that should consume such heavy data. Also, there is no way to get to know how and for what is the data used. Again, my data pack has 3 mb balance still money was deducted from my main balance. Plz credit the amount back and revert data Was this information helpful? | |||||
Jan 22, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Dec 15, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 14 December 2016 We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Dec 19, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 14 December 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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