Airtel — Internet extra charges

pawansingla

Address:

Bathinda, Punjab

i got a messege from airtel that in 60rs u can use 500mb data. Us message me no terms and conditions applied or no prodata based plan k bare m likha hua tha...18 march ko maine ye no. port krwa liya nd mera pending bill from airtel 900 show ho rha hai...jisme inhone 744 rs internet uses k lga diye...cus. care se baat ki to unhone bola k ye pro data based plan hai...pr maine unko btaya k muj ko customer care ki tarf se bola gya tha k agr 500mb se jyada use krte ho to hi extra chargea lge ge...otherwise nhi...bt ab wo maan ne ko tyaar hi nhi...mere paas airtel ki tarf se aaye msg bhi pde hai net pack activate krne k regarding... pllsss help me as soon as possible

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Comments

dsharma_arch

This is the same issue I am facing at the mid of month I have activated 3G data of 600MB, I thought, I have to use tis 600MB in 15 days. But when I got the bill it shows a huge amount of internet usage because
they have calculated on prodata basis, But at the time of activation of 3g data on my cell customer care individual have not informed me about the same. He only said that after consumption of 600MB u will be charged at 4p/10Kb. How am I supposed to know about the prodata calculation system.

And now when I complaint about the same to the airtel authority they said the bill is correct and you have
to pay the full bill amount before the due date.

This is really a mental harassment of their customer. At the time of activation they must clarify us that you won’t
get full data for 15 days, as it is calculated on the basis of prodata use.

I was in the image that I have to pay the rental & then I can use my 600MB even in one day after that
only they will charge extra amount.