[Resolved] Airtel — Internet not working for third time in past one week

athulajith

from Chennai, Tamil Nadu

Address:	600037
Website:	www.airtel.in/Broadband‎

I had called almost 12-15 times to get my issue resolved. I was assured that someone will fix it within 24 hours. Last I had spoke to a Supervisor (Dinesh) who said he will get someone to call me back in 48 hours. I work from home and internet is very important for me. Please do something about this horrible experience I had with the Tech Support. Please find the latest Ticket Reference# 76884078.

This is the third ticket in the past one week. There is no response from the team . The call back which is offered is not made.I am being treated very bad by the Customer Care when asked about the issue. I had tried all the methods possible to get my issue resolved. There is no way possible to get the issue resolved. I pay for my Broadband and the internet which is not working for almost 15 days in a month

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Feb 4, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 1 January 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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