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[Resolved]  Airtel — Internet recharge not showing

Address:734424
Website:airtel.in

I had received an offer from airtel that if I Recharge with RS. 999 I will get 70GB data(2.5GB/day) with that recharge plus unlimited calls(all local and std calls free) but I got only 10 GB for 28 days and no free calls. When i spoke to cust care, half of them have incomplete knowledge about the plans and schemes ..pls train your executives as they represent your company. They should be able to give proper information to the customers.I request you to add remaining internet balance to my account.I have been really fooled by Airtel. Never expected this from a such a big company like Airtel
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May 28, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Apr 11, 2017
Updated by ishazz This is to inform you that Iam using a prepaid Airtel connection with the no [protected]. Recently on getting transferred from Bangalore to Siliguri I had requested for a porting of my no. from Karnataka to West Bengal circle. As the porting process takes a week, meanwhile my mobile data got over, and I got the offer of 999/-. So I called up customer care on 6th or 7th of April and got to speak to an executive who is representative from airtel. I wanted to know that if I recharge my number for this amount will the amount get transferred to the ported number because Iam porting my number from airtel to Airtel, only the circle is changing. At this he(the executive) clearly mentioned that it will definitely get transferred to the new ported no… Even though he assured me but still was in a doubt so I again called up cust care on 7th April and again I got the same reply.. So I recharged my account for the amount of 999/-. Same night my no got ported but that amount never got transferred. I made many calls to customer care after that but now they are denying the thing and saying that data amount doesn't get transferred.. I also have the recording of one of the calls in which I spoke to the executive in which he is clearly mentioning that the amount will get transferred.I request you check my call my call details as my calls would be getting recorded as u all say in the beging of every call that your call is being recorded for quality and training purposes. I request you to please take necessary action as it is not a small amount and hoping for a positive reply.
Verified Support
Apr 11, 2017
Airtel Customer Care's response Dear Ishazz,

This is with reference to your post, dated 10 April 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Apr 11, 2017
Airtel Customer Care's response Dear Ishazz,

This is with reference to your post, dated 11 April 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Apr 12, 2017
Updated by ishazz Hi.. Just wanted to know do you really read all the complaints or default messages are sent as sent as a reply to all your customers.
Apr 17, 2017
Updated by ishazz Iam getting messages from Airtel, that d problem has been resolved and the amount has been credited to my account whereas the amount has not been credited . pls look into d matter and take some action as soon as possible. Waiting for a positive response..

Apr 17, 2017
Updated by ishazz Iam getting messages from Airtel, that d problem has been resolved and the amount has been credited to my account whereas the amount has not been credited . pls look into d matter and take some action as soon as possible. Waiting for a positive response
Verified Support
Apr 17, 2017
Airtel Customer Care's response Dear Ishazz,

This is with reference to your post dated 10 April 2017.

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Apr 17, 2017
Updated by ishazz My alternate number is [protected].. Timings 10m-1pm.. Thanx
Verified Support
Apr 27, 2017
Airtel Customer Care's response Dear Ishazz,

Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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My sim has been close withour any reason numberis [protected] it is an important number and it has 110 rs and 3g data airtel money is also start in this number please validate it fast
Reply
Airtel Customer Care's response, Apr 11, 2017
Verified Support
Dear Raj,

This is with reference to your post, dated 11 April 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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