Airtel — Internet service not activating

Chandra_Singh

from Indore, Madhya Pradesh

Address:	Mumbai City, Maharashtra, 400064
Website:	www.airtel.in

I have ported my number from Andhra Pradesh to Delhi and it ported in 7 days on 13th feb from Airtel Postpaid to Airtel Postpaid, on the same day ie 13th feb i have lodge a complaint that my internet services are still not activated, the customer care executive told me it will be resolve in 8hrs, i called again after 8 hrs they told me it may be some technical fault so it will be resolve surely in 24hrs, and after 24 hrs i didn't got my problem solved so i called again and this cycle of calling customer care and getting fake commitments i am getting from every member of to whom i am talking whether he is customer care executive or his senior or his concern department member. its been more than 15 days today and the problem is same, and i m really tired of calling customer care everyday from last 15 days, they have also generated my bill on 27th of february.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

This is with reference to your post dated 28 February 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

This is with reference to your post dated 28 February 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Chandra_Singh

from Indore, Madhya Pradesh

Hello Akanksha, sorry for the late reply actually i was not checking my this complaint.
And my problem is the same and its been 2 months, i even went to airtel store but they dont know whats the problem and where is the problem, and i have decided to port my number in any other service provided just waiting to end 3 months so that i can port my number. i am getting each second day a new reference no. but till now no issue has been resolved though i am sharing you my number and few reference numbers..
Chandra Prakash Singh
[protected]
Reference no. 68497397, Date-24th march(12.05 PM)
Reference no. 68456648, Date-22nd march(11.19 AM)
Reference no. 68420496, Date-20th march(09.27 AM)
Reference no. 68375036, Date-17th march(14.06 PM)

I have a long list of reference numbers, but none of them resolved, i am really amazed there is no one in airtel who can resolve a little issue its been 2 months and i am not getting any resolution but ya i am only getting bills for the services which even airtel can't provide me...
Forget about 4G i even cant use 1G...Worst Service