Airtel Internet — Unjustified data usage bill | |||
I am holding a data number [protected] in which I had opted for 1GB 3G connection and each month I am paying Rs. 285 to airtel. In this month airtel fired a bill of rs. 1140 saying that my usage has exceeded to 316 MB more and for additional 316 MB they are charging me 1140 - 285 = 855 Rs. Airtel has not send any intimation to me that my data usage limit has been exceeded. They should have informed me or they should have disconnected on reaching 1GB dat usage limit. Why they disconnected at 1.316 GB and now asking for 855 Rs. for those additional 316 MB data usage which is not justified. Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 9th September 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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