Airtel — Internet/Outgoing Calling stopped without any information to Customer.

Address:	POST OFFICE ALAMPUR TEHSIL JAISINGHPUR
Website:	airtel.in

My name is Dinesh Kumar, Mobile No: [protected]. faced a issue(not able to using internet). So I complained to Airtel Customer Care (121) & informed my issue. They told me issue will resolve within 24 hours. But the issue was still after 4 days. After that my outgoing services also stopped without any information to me.
Then I called again to Cx. care and logged again both issues (Calling & Internet). Then cx. Executive told me there is some verification (Documents) issue so these services has been stopped.
I wanted to ask to Airtel, If document verification was the problem then how could I was using this number from last 10 years. It was very funnative reply was Airtel side.
I don't know WHY AIRTEL DID THIS WITH INNOCENT CUSTOMER.