[Resolved] Airtel — Interruption of services for recharged/already paid plan | |||||
Dear sir/madam, I was recharged with rs.399/- on 24.04.2017 for unlimited calls and 1gb 3g/4g data per day for 70 days for the mobile number [protected]. But, today i. E. 19.06.2017 services for the said plan was discontinued. Firstly i was thinking my recharged plan was expired. But, after verification, i found still there is 14 days left. I contacted your customer care, where i contacted an executive to know the information. Information got satisfactory, but he is not telling when problem it is going to resolve. Later he connected his superior ms. Jyothi but, she is rude. She was told that we got the information about the service interruption for who recharged on 24.04.17 with this plan, but it will take time best before 72 hours/it is backend issue and we cannot make you any help on this. My question is if you all know about the problem, why won't you resolve in time before a customer calls you and how you are deducting the balance for calls and internet data for which customer is under free tariff due to his already paid plan. If customer reacts for this your executive is asking why you get so panic. Making service interruption is from your end, deducting the balance from the account of the customer when he is eligible to get those in free due the paid tariff is from your end, charging for the customer to report these issues from your end/ but, customer should not get panic and should sit with mouth shut with customer care people. Won't your services are getting disconnected in the very next second if tariff expired, that is your right to disconnect because we agreed mutually for that tariff plan. The same way we have right to ask when paid service was interrupted, for that, your executive is asking about customer pain. When you really know about the issue, firstly you people should stop deducting for the services already which customer is eligible for existing plans and resolve the technical issues on the immediate basis. But, nothing was happened correctly and asking about the pain of the customer. Warm regards Sreedhar reddy Was this information helpful? | |||||
Aug 1, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 20, 2017 Airtel Customer Care's response Dear Mr. Redddy, This is with reference to your post, dated 1 June 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 25, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 19 June 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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