[Resolved] Airtel — IR recharge benefit not received
Using AIRTELapp I recharged IR pack for voice and data for Rs998, tr id[protected] on 8.1.17. The money was promptly debited, but this was not appearing in transaction history or in my account through your app. The pack was not effective. I was travelling overseas and was in great trouble. I made a complaint, ref PR[protected] on 10.1.17 but it was closed by you arbitrarily without resolving.
I am now back in India and have no use of the IR pack. I request you to refund the money asap. Immediate action required.
I am trying to raise complaint again at AIRTEL site but getting message service not available.
Complaint marked as Resolved Feb 28, 2017
[Jan 20, 2017] Airtel customer support has been notified about the posted complaint.
Verified SupportAirtel Customer Care's response Jan 26, 2017
This is with reference to your post dated 20 January 2017.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [protected]@in.airtel.com
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