| Address: | New Delhi, Delhi, 110018 |
To,
The consumer complaints forum.
Sir, madam,
This is in regards to the deactivation of my airtel postpaid connection without the activation of my airtel prepaid under the same mob number — [protected]
As i visited to the airtel store at tilak nagar on 21st of may 2018 and requested them to transfer my airtel postpaid connection to prepaid.. And cleared all the dues in advance for the postpaid.
And the executive there informed me that the new prepaid will get activated when the postpaid will get deactivated so that there is no inconvenience to the user.
However, instead of that the postpaid dept deactivated the postpaid network at midnight of 22nd may 2018 and without forwarding the details to the prepaid dept, they transferred the call to the prepaid dept and who said we haven't received any details yet for the activation of my new prepaid sim under the same mob number from postpaid dept. And they kept transferring the call from one dept to another and on top of that one of the customer care executive of the prepaid dept was rude to me stating that it will get activated in next 4 days. But as per the information provided to me by the airtel store executive that the new prepaid sim will get activated within 24 to 48 hrs of request and stated that the moment airtel postpaid gets deactivated at midnight your prepaid will get activated at the same time.
Which didn't happen and both the airtel postpaid and prepaid sim are not active with no network coverage at all under same mob number — [protected]. And instead of resolving my issue they kept on
Transferring the call from postpaid to prepaid dept blaming each other and vice versa though they are working under the same roof of airtel.
Negligence of work and lack of co ordination within the organization might cause unnecessary trouble during emergency situation for the user's. Was this information helpful? | 
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