Airtel — ISD Charged with out my knowledge

Address:

Bangalore, Karnataka

This is with reference to the last complaint which i had reported by calling airtel121 call customer care. (on 1st Dec 2014) for the subject Mobile No. [protected] Some days back i noticed that my mobile automatically getting connected to a number, with no notification / Ringing... and nobody was speaking, only an Urdu kind of song was coming, first i thought its an incoming fake call, and disconnected and ignored. but when i noticed it at the second time. I noted the number(+[protected]) . immediately i disconnected and checked the call history, but the number was not at all on the incoming call nor outgoing callsin call history. I felt its not a thing to ignore and immediately i gave a call to 121 customer care. After hearing full issue. customer care executive confirmed no such call will continue to come now onwards, but after an hour, same thing i noticed... and i gave a call back to 121 customer care. again i explained the full thing and said "i had given a complaint, kindly check". to check they put me on hold, and hold went for more then 10 to 12 minutes, as iam an bank employee i was busy and its 1st day of month in the morning (10 to 11 am) i was not able to wait more then 10, i disconnected and carried on my busy day. As this call never rings nor stays in the call history i never observed after that, but today i received my detailed bill today with Voice Calls- Out going ISD amounting to Rs 5, 400/- Kindly check and revert on this issue. as the bill is done till 1st Dec 2014, iam afraid that still these kind of call is going from my mobile without my knowledge. i had written the same matter in a mail to airtel customer carecare, but respond I received from them is its a hand set issue . Thanks and Regards, Sumanth.RR