[Resolved] Airtel — Issue with Broadband connection and refund

Subharaj R

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600126
Website:	www.airtel.in

Hello Airtel,

I have submitted a request for new Airtel broadband connection on 4th February 2017. So far, no one has came for Installation. So, I spoke to Airtel customer care many times. Then, Mr. Prem has called me and collected my documents on 20th Feb 2017. And he has charged me Rs. 2100 for Installation with an Offer for 3 months. But, till now none of your technician has came for Installation. So, I tried to reach Mr. Prem again, but, his number is always switched off.

After sending a lot of email to [protected]@in.airtel.com, Mr. Balaji has informed me that it is a fraudulent by someone. So, I am just wondering that I applied directly to the Airtel website, how my contacts were shared to the fraud people? Is there any link? I assume, the person who collected the document and money should be an employee of Airtel. So, the all responsibility should be owned by Airtel only.

So, All you need to do is just to refund the amount of Rs. 2100.

There is a limit for my patience.

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May 24, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2017

Airtel Customer Care's response Dear Sabharaj,

This is with reference to your post dated 18 April 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

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