Airtel — issue with postpaid to prepaid conversion

er.vikasgarg

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka, 560069
Website:	www.airtel.in

Approached airtel customer care to convert my postpaid into prepaid. Initially, they asked me to come after 2-3 days, citing reason unavailability of the bill to clear dues. After pursuing, they said ok. But now they cant adjust security deposit towards the clearance. And after pursuing a little they said ok again to adjust but now they said: "we will charge the dues as mentioned in our system" which is not actual after monthly discounts and settlement will be done via cheque later"
I mean come on, we are in the digital world and you are giving so many lame excuses just to trap customer in postpaid.

Mobile number: [protected]

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Airtel customer support has been notified about the posted complaint.

Jun 21, 2018

Updated by er.vikasgarg Update on the complaint: After pursuing for many days Airtel CC took conversion request on 15/06/2018 after clearing all my dues and told me that it will be converted to prepaid within 3 days time. its been 6 days and still not converted to prepaid. Now today 21/06/2018. I received a message that "no action is being taken regarding postpaid to prepaid conversion as per our telephonic conversion". So much o[censored]nethical practice to keep customer traped in postpaid. Slow claps for Airtel.